Frequently Asked Questions (FAQ)
Delivery
8 articles- Can I ship to a P. O. box in the USA?
- Do you offer free shipping on your website orders?
- I purchased a Perixx receiver on your website, how will it be delivered to me?
- My product has not arrived yet, what do I do?
- My shipping address is wrong, how can I change it?
- What are the estimated shipping times for your website orders?
General Technical Support
22 articles- Are Perixx products for Windows also compatible with Apple/Mac devices?
- Can I change the scrolling direction on my PERIPAD touchpad?
- Defect product? This checklist may help!
- Does Perixx have products compatible with the mac system?
- How can I change the keyboard language setting?
- How can I clean my Perixx mouse pad?
Orders
7 articles- How can I get a copy of my invoice?
- I am a business customer and would like to order Perixx products. What is the minimum order quantity (MOQ) and do you offer discounts for B2B?
- I am a Business customer, how can I get an invoice with the VAT number?
- I ordered, what is my order status?
- There is an error on my invoice, how can I fix it?
- What payment methods can I use to pay?
Other
8 articles- Can I exchange an item for a different one?
- Can I request a spare part for my Perixx product?
- How can I contact you for further questions or concerns?
- How do I stay up to date on Perixx news?
- How to make the account to log in Perixx Online Shop?
- What do I do if I purchased a Perixx product from a third party and the product has issue?
Returns and Refunds
5 articlesWarranty Support
8 articles- How do I submit a warranty claim?
- How long is the Perixx warranty valid?
- My perixx product is discontinued, but I need a replacement, what do I do?
- Under what conditions would mandatory repair charges apply within the warranty period?
- What does the Perixx warranty include?
- What if I have a product issue after the warranty period?