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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Delivery
8 articles
Can I ship to a P. O. box in the USA?
Do you offer free shipping on your website orders?
I purchased a Perixx receiver on your website, how will it be delivered to me?
My product has not arrived yet, what do I do?
My shipping address is wrong, how can I change it?
What are the estimated shipping times for your website orders?
See all 8 articles →
General Technical Support
23 articles
Are Perixx products for Windows also compatible with Apple/Mac devices?
Can I change the scrolling direction on my PERIPAD touchpad?
Defect product? This checklist may help!
Does Perixx have products compatible with the mac system?
How can I change the keyboard language setting?
How can I clean my Perixx mouse pad?
See all 23 articles →
Orders
7 articles
How can I get a copy of my invoice?
I am a business customer and would like to order Perixx products. What is the minimum order quantity (MOQ) and do you offer discounts for B2B?
I am a Business customer, how can I get an invoice with the VAT number?
I ordered, what is my order status?
There is an error on my invoice, how can I fix it?
What payment methods can I use to pay?
See all 7 articles →
Other
9 articles
Can I exchange an item for a different one?
Can I request a spare part for my Perixx product?
How can I contact you for further questions or concerns?
How can I get notified when an out-of-stock product is available again?
How do I stay up to date on Perixx news?
How to make the account to log in Perixx Online Shop?
See all 9 articles →
Returns and Refunds
5 articles
How do I start the return process?
How will I receive my refund, when i bought from Perixx Website?
What are the eligibility criteria for a return?
What if I want to be refunded after the 30 days from purchase have expired?
What is the cut-off time to return a product?
Warranty Support
8 articles
How do I submit a warranty claim?
How long is the Perixx warranty valid?
My perixx product is discontinued, but I need a replacement, what do I do?
Under what conditions would mandatory repair charges apply within the warranty period?
What does the Perixx warranty include?
What if I have a product issue after the warranty period?
See all 8 articles →
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