Terms of Service
What this site is
help.perixx.com is an informational support site operated by Perixx Computer GmbH. It provides product documentation, FAQs, and a contact form. It does not sell products. Purchases happen on our regional shops.
Perixx Support SMS
Perixx Support SMS is an optional customer-care service operated by Perixx Computer GmbH. The program is not yet available; these terms describe the planned service. After an inbound support caller explicitly agrees, Perixx sends an SMS asking for an email address, creates a support ticket when a valid reply is accepted, and sends a confirmation. Ongoing support takes place by email, not SMS.
The SMS sender is +1 866 414 7425. The program is intended for consenting support callers in the United States. Consent applies to the current support request and is not a recurring marketing subscription. Consent is not a condition of purchase or of getting support through our contact form or email.
Normally you receive two support messages: an email-address request and a ticket receipt. Up to two email-format clarifications and one follow-up acknowledgment may bring the total to five per request. Carrier HELP and opt-out confirmation messages are separate. Message and data rates may apply. Reply within 24 hours; if the request expires, use our contact form or email instead.
Reply STOP to opt out and cancel unsent support messages. Reply HELP for messaging help, or email support@perixx.com. START or UNSTOP can remove a previous opt-out, but does not reopen an expired or stopped request. An existing support ticket continues by email. Wireless carriers are not liable for delayed or undelivered messages.
A phone number or email reply does not verify your identity or ownership of an order. Our team may request further information. See our Privacy Policy for the information used in this service and your choices.
Acceptable use
Do not submit unlawful, false, or abusive content. Do not spam the contact form, scrape the site with bots, upload malware, or try to disrupt the service. We may block access if you do.
No warranty
We work to keep articles accurate, but the help center is provided as is. Following a troubleshooting article is at your own risk. Statutory warranty rights for products you purchased from our shops are not affected.
Intellectual property
All content, logos, and product photos belong to Perixx Computer GmbH or 株式会社 Perixx Japan. Personal, non-commercial use is fine. Other use requires our written consent.
Governing law
These terms are governed by German law. Mandatory consumer protection laws of your country of residence still apply.
Contact
Questions? Email info@perixx.com.
Last updated: 2026-10-04